Customer Service Representative I

At Modis, we use our insight, knowledge and global resources to make exceptional connections every day. With 70 branch offices located strategically throughout North America, we are positioned perfectly to deliver the industry's top talent to each of our clients. Clients choose Modis as their workforce partner to s

* Answer incoming calls for a Help Desk * Responds to basic multiple customer inquiries and requests * Responds to basic, multiple customer inquiries and requests * Answers telephones and responds to basic customer questions and/or forwards call to appropriate personnel * Records call on account history record with results of the inquiry; initiates required confirmation without direct supervision * Researches customer inquiries and responds to appropriate parties in a timely manner * Processes customer requests by sending faxes, returning telephone messages, sending mail documents or using other related communication * Processes calls in a manner that ensures service level agreements are met or exceeded * Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements * Performs data entry and matches documents to appropriate accounts to ensure up to date and accurate information * Interfaces with team members, management and customers in reference to customer service issues * Prepares, reviews and submits client reports on a weekly basis to ensure data integrity to management

* High School Diploma with 3 to 5 years’ experience * Insurance Experience Preferred * Must be dependable and flexible with schedule * Basic payroll and system support knowledge very helpful