Client Services Team Leader - Health & Benefits

At Mercer, we make a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. We’re in the business of creating more secure and rewarding futures for our clients and their employees — whether we’re designing affordable health plans, assuring income for retirement, or aligning workers with workforce needs.

As a Health and Benefits (H&B) Client Services Team Leader, you’ll oversee a team of analysts that are responsible for the administration of outsourced Health and Benefits plans. As a front-line manager, you will be responsible for project supervision and client deadlines, as well as your team members’ individual development, training, and growth. You will support your team’s success by applying your client understanding, plan knowledge, and communication skills to problem solve, set priorities, and achieve established goals. If you are proactive, enjoy working in a fast-paced environment, can multitask and manage your time effectively while maintaining a customer focus, Mercer would like to offer you a rewarding career. Join us as we help millions of benefit plan participants live, work, and retire well.

* Provide direct management for a team of analysts including coaching, career development and performance management. * Supervise the daily team work, such as inbound and outbound files, client requests, employee communications and reporting deliverables. * Conduct ongoing updates and planning with your clients. * Ensure fulfillment of Service Level Agreements according to client contracts. * Manage monthly, quarterly, and annual projects, as well as special requests from your clients. * Work successfully with other teams and individuals throughout the company to resolve issues and achieve results

* Minimum 3 to 5 years related work experience in Benefits Administration * BA/BS degree preferred * Ability to prioritize and manage multiple projects simultaneously * Strong critical thinking and problem-solving skills * Comfortable working with data, including strong Excel knowledge * Strong oral and written communication skills * People management experience preferred * Client interaction experience * Ability to work independently and in a team environment * Knowledge of SQL preferred