Auto Claim Adjuster - Miami, FL

Mendota Insurance is a non-standard insurance company that writes automobile policies to customers that have medium to high risk driving records. Mendota Insurance is a subsidiary of Kingsway Financial.

We are currently seeking candidates for a Personal Lines Auto Claim Adjuster position in Miami, FL. Our Claim Adjusters investigate, evaluate, negotiate and resolve automobile claims in certain states.

• Handle low to moderately complex property damage cases.
• Obtain facts to evaluate coverage, liability and damages.
• Identify subrogation and salvage opportunities and complete required referral timely.
• Establish and maintain appropriate claim reserves.
• Provide timely contact with all required parties.
• Assure cost-effective resolution.
• Coordinate potential fraud investigations with SIU.
• Comply with state specific regulations and state fair claim practices requirements.
• Manage expenses through appropriate vendor oversight including defense counsel.
• Represent the claim department to our customers, retail agents, regulatory authorities, and other contacts to promote the Company’s image and mission.
• Maintain quality claim files in accordance with appropriate best practices and claim handling file expectations.
• Participate in individual and department training as needed.

• Bachelor’s Degree or equivalent experience.
• One year minimum of working as a claim adjuster with an automobile insurance company.
• Excellent written and verbal communication skills.
• Ability to connect with insureds and claimants while gathering important information.
• Ability to be flexible and adaptable in a fast paced, team environment.
• Ability to work independently and use intuitive decision making.
• Offer friendly, considerate, and efficient claims service at the same time effectively communicating next steps.
• Recent working experience and confidence using Microsoft Outlook, Word and the internet.
• Able to handle urgent and sometimes difficult calls.
• Able to resolve issues and multi-task while handling claimant calls.