Senior Production Engineer

Medallia is the customer experience management company. Founded in 2001, the company is trusted by the world’s leading brands including Verizon, Macy’s, Sephora, Honeywell, Four Seasons, Sodexo, and Mercedes to improve customer experiences. Medallia’s Software-as-a-Service (SaaS) application enables companies to capture customer feedback across Web, social, mobile, and contact center channels, understand it in real-time, and take action everywhere.

You will work with innovative technologies in collaboration with Medallia's talented engineering teams to push our infrastructure to the limit. If you thrive on constantly finding creative ways to increase performance, scalability, and automation, then come join our team.

* Manage and Operate large-scale distributed infrastructure for high availability * Performance tune infrastructure and application stack * Lead technical design, implementation, and delivery of software projects. Projects range from integration of third party tools to extending our existing automation framework * Work closely with Engineering teams on high performance compute requirements * Perform capacity planning for a rapidly growing production environment * Technical domain expert for the L1 support team * Evaluate bleeding-edge infrastructure and software technologies to integrate into the Medallia SaaS framework to improve scalability, reliability, and performance

* 5+ years of demonstrated experience managing and maintaining large scale SaaS platforms * Strong understanding of the Linux operating system (mainly CentOS and Ubuntu) * Ability to code or script in at least one language (Java, Groovy, Python, Go, Ruby, etc.) on Linux-based platforms * Experienced with physical, virtual and cloud environments * Proven automation experience * Experienced using orchestration and automation frameworks like Stackstorm and Rundeck * Scripting experience with Perl, Bash, Python or other scripting languages * Experience with Postgres, AWS, Mesos, Zookeeper, Ceph a plus * Proven ability to work independently, and strong problem solving skills * Strong communication skills * BS/MS in Computer Science, Engineering, or related field preferred