Senior Manager

Medallia is the customer experience management company. Founded in 2001, the company is trusted by the world’s leading brands including Verizon, Macy’s, Sephora, Honeywell, Four Seasons, Sodexo, and Mercedes to improve customer experiences. Medallia’s Software-as-a-Service (SaaS) application enables companies to capture customer feedback across Web, social, mobile, and contact center channels, understand it in real-time, and take action everywhere.

- Leading one of our core engineering teams; including attracting, developing, and retaining exceptional talent - Partnering with Product Managers/Design to provide technical guidance in support of building a phenomenal product. - Execution against the full SDLC, its organization, coordination and ongoing management - Partnering with cross-­functional stakeholders to balance innovation, quality, and technical debt - Working with a “Think Tank” of peers to develop, define, and deliver against Medallia’s technical roadmap - Play an active role in shaping and evangelizing Medallia’s global engineering organization

- You’re in standup circles listening to blockers from the team in one moment and sitting in a product strategy with the company senior leadership in the next. - You constantly scour LinkedIn, Hired, and every possible candidate sourcing tool to find great talent, and can recite an elevator pitch about why someone should join your team...in your sleep. - You appreciate the need of the right amount of process. - You are not afraid of failing while experimenting with different development methodologies, tools, and process until you find what works for your team and your company overall. - 5+ years of experience directly managing people - 7+ years of experience shipping high ­quality, customer­-centric software - Experience managing the software development lifecycle using agile methodologies - Proficiency working within a fast­-paced, flat, agile, and distributed environment - BS/MS in Computer Science, Engineering, or related field preferred