Commissions Analyst

Medallia is the customer experience management company. Founded in 2001, the company is trusted by the world’s leading brands including Verizon, Macy’s, Sephora, Honeywell, Four Seasons, Sodexo, and Mercedes to improve customer experiences. Medallia’s Software-as-a-Service (SaaS) application enables companies to capture customer feedback across Web, social, mobile, and contact center channels, understand it in real-time, and take action everywhere.

Our Commission team is looking for a Sales Commission Analyst who has deep expertise, a hunger to learn, and understands commission’s role in providing amazing customer service. You’ll own the end-to-end commission process to ensure commission is accurate and paid in a timely manner. The ideal candidate has 3+ years of commissions experience and has knowledge in Xactly Incent. This candidate must have strong knowledge in Excel and can work under pressure.

* Work closely with Sales team, Sales Operations, and Human Resources on new hires, transfer, termination, promotion, and LOA * Responsible for maintaining the sales hierarchy, target incentive, goal, revenue, and resources in Workday and Xactly * Analyze and reconcile Monthly/Quarterly payments for Sale Team * Research and analyze disputes and discrepancies reported by the sales team * Collect and archive all signed Compensation documents for auditing purposes * Prepare monthly/yearly commission accrual Involve and assist in special projects

**Qualifications & Experience** * The right candidate will bring a balance of creative problem solving and an eye for improvement. * Experiences required for success in this role include: * 3+ years of experience in commission Xactly Incent experience is a plus * Accounting knowledge with good understanding of commission accrual * Able to work with a multi-tasked environment and meet strict deadlines **Additional competencies** * Excellent written, verbal and auditory communication skills * Ability to use confidential and appropriate procedures to collect, organize and maintain sensitive information * Workday experience a plus * Proficient with Microsoft Excel * Bachelor's degree or equivalent work experience * Strong analytical, operational and problem solving skills