International Operations Coordinating Nurse--Spanish Speakers

Since 1985, MedAire, Inc. has been assisting the passengers and crew around the world, whether in the air, on land, or at sea. Thousands of travelers have relied on MedAire’s expert medical education training courses, medical equipment offerings and the medical and logistical expertise of its 24/7 MedLink Global Response Centers.

The International Operations Coordinating Nurse is responsible for managing the routine medical activity associated with client requests for services. Coordinates, as necessary interactions between clients, physicians, hospitals and various ancillary medical providers to affect a positive case outcome.

* Telephonically provide pre-travel and evacuation medical assistance in response to customer inquiries, including but not limited to: coordination of medical evacuation services and/or provision of health and travel information to clients, case management, gate screens. * Review case records and report results to evaluate quality of services delivered in compliance with specified criteria.

* Effective customer service and telephone skills. * Basic level competency with use of personal computer and various software packages * Demonstrated triage experience. * Effective interpersonal and verbal communication skills. * Effective prioritization and critical thinking skills. * Effective management of stress tolerance. * Minimum 3 years recent experience in ICU or ER or related medical experience to be reviewed and approved by the Medical Director. * Previous flight experience, telephone triage, aviation, maritime, and/or international assistance experience preferred. * Must possess current Registered Nurse license in state of Arizona or be able to obtain such license. Must at least show proof of application for a temporary license and must obtain such within 2 weeks of employment and must furnish proof of permanent AZ licensure within 4 months of start date to maintain employment. * Must possess current ACLS * Effective written communication skills in English with additional language capabilities preferred. * Experience with ER, ICU, Triage etc a plus * Customer Service Oriented * Ability to work under pressure, multitask and prioritize * Ability to provide clear and concise written updates