OPERATIONS ASSOCIATE - MICU

Guided by the needs of our patients and their families, Massachusetts General Hospital aims to deliver the very best health care in a safe, compassionate environment; to advance that care through innovative research and education; and, to improve the health and well-being of the diverse communities we serve.

Are you a compassionate, dedicated individual who is detail-oriented and has great interpersonal skills? Are you comfortable acting as the primary source of information between patients and the hospital's health care providers? Can you thrive in a high-volume atmosphere where you handle a mix of tasks such as, coordinating services for many individuals and transcribing medical charts accurately and promptly?

• Individuals who are highly organized and can prioritize and manage information in a demanding environment
• Talented and compassionate communicators who manage patient records according to order, completeness, integrity, confidentiality and security
• People who thrive in a fast-paced environment where accuracy, professionalism and customer service skills are required
• Effective coordinators who can arrange for patient services between multiple departments.

• High School Diploma or GED; Associate Degree preferred
• Medical or health care experience desirable, but willing to train otherwise qualified candidates.
• Basic computer skills and the ability to learn new systems and procedures
• Effective interpersonal and communication skills
• Strong customer service orientation and the ability to interact with diverse groups of patients, staff and providers
• Demonstrated ability to solve basic patient and practice problems.