Contact Center Representative

Marine Credit Union is a dynamic, thriving organization serving the financial needs of our Members and the general public throughout the Midwestern United States. Our enterprise provides financial products and services through Marine Credit Union and Consumer Loan Services LLC, and has a proud history of service excellence spanning over eight decades.

Marine Credit Union is currently seeking a Contact Center Representative who possesses a high level of professionalism and experience in customer service and call center communication.

As a Contact Center Representative you provide exceptional customer service in a professional, pleasant and efficient manner. You will supply direct support to our members via telephone or other forms of correspondence. Additional responsibilities include:

• Research and solve member questions, issues and complaints concerning credit union accounts.
• Provide routine account maintenance and process account requests per member requests.
• Cross-sell credit union products and services when appropriate.
• Ensure that all credit union member and employee related business is kept in the strictest confidence.

Qualified candidates must have the ability to problem solve in a fast paced environment. Previous customer service experience in a face to face or call center environment is desired. They will be professional and empathetic to both members and employees.

• Experience working in a financial institution is preferred
• Prior experience in sales a plus
• Must be an effective communication and able to deal with and resolve conflict
• Strong computer skills
• Ability to speak multiple languages a plus