Customer Service Representative

Maker Media is a global platform for connecting Makers with each other, with products and services, and with our partners. Through media, events and ecommerce, Maker Media serves a growing community of Makers who bring a DIY mindset to technology. Whether as hobbyists or professionals, Makers are creative, resourceful and curious, developing projects that demonstrate how they can interact with the world around them.

The Customer Service Representative provides general customer assistance for Maker Media. Primary responsibility is to support Maker Shed (our ecommerce site), but also Maker Faire, Make: Magazine, Maker Camp, MakerCon, and other brands. The successful candidate will be detail-oriented, exhibit excellent problem-solving and people skills, and possess outstanding communication skills.

• Represent Maker Media to the outside world.
• Respond to customer service requests within one business day via phone, email, live chat, etc.
• Take ownership of resolving customer service issues from start to finish.
• Notify customers of any change in order status or issues related to their order.
• Become familiar with products that we sell online, including general product knowledge, product features and functionality.
• Gather, analyze and present customer feedback to various stakeholders.
• Other related duties as assigned.

• 2-3 years customer service experience. E-commerce experience preferred.
• Familiarity with Zendesk is a plus.
• Highly organized, detail oriented, and a motivated problem solver.
• Adept at juggling multiple tasks.
• Able to work both independently and as a member of the team.
• Strong communication skills, both verbal and written.
• Familiarity with online tools, especially Google Docs.
• Basic knowledge of or interest in electronics, robotics, 3D printing, and Arduino/Raspberry Pi.