Associate Desktop Support Technician

At Lytx, we harness the power of data to change human behavior and help good companies become even better. The Lytx DriveCam™ Program, sets the standard for driver safety in the industries we serve, and our RAIR® Compliance Services helps DOT-regulated fleets comply with safety regulations, complementing the DriveCam® Program. We protect more than 1,300 commercial and government fleet clients worldwide who drive billions of miles.

We’re looking for hungry, humble and capable people who want to be part of building something special. Ideally, people who want to play a part in shaping the future where your work makes a direct contribution and helps to save lives. Lytx is rapidly scaling and looking for like-minded network engineers eager to support and secure our growing business. The Associate Desktop Support Technician will provide front line (first level) support for our systems, applications and platforms used by the company’s user base. The successful candidate will be technically sound in the support, maintenance and configuration of laptops, printers and network environments. The candidate should strive to provide exemplary customer experiences in a professional and timely manner as they relate to IT support. If you are a person who meets this criteria, then we want to hear from you!

* Provide technical support for Windows and Mac platforms and related hardware/software and peripherals * Ensure SLAs for response, resolution and closure rates are achieved * Support and maintain user and email account information including rights, security and systems groups * Assist users at a distance with remote access tools (RDP, WebEx, LogMeIn etc) * Help maintain hardware/software inventories and assets * Maintain, analyze, troubleshoot, and repair systems, hardware and computer peripherals, including mobile devices (iPhone, iPad, Android, etc.) Install, configure, and support desktop phones * Work closely with, and escalate to, Desktop Support Engineers and resolve technical issues * Continually stay in communication with hardware and software providers to be aware of updates, issues and future road maps to be prepared for upcoming changes or challenges * Should be able to participate on an “on call” rotation. Other duties as assigned.

* 1+ years minimum experience with PC hardware and software desktop support * Experience tackling, troubleshooting and maintenance issues related to audio visual equipment. * Office 365 and Exchange trouble shooting skills. * Candidate who has dealt with SCCM, WDS, WSUS, Altiris (or other software deployment systems). * Knowledge of common ticket tracking systems like: ServiceNow, SFDC, Remedy. **Desired Skills and Experience:** * Candidate who has worked in a large enterprise environment (greater than 50 users). * Able to quickly learn and support new technologies and take on new responsibilities as priorities change * Able to manage multiple tasks in a fast-paced environment and demonstrate problem solving skills. * Highly motivated, detail orientated individual * Able to work both with a team and individually solving tough issues with a customer service mentality. * Someone who is a highly effective communicator; strong written and verbal skills are a plus