Associate Client Account Manager

At Lytx, we harness the power of data to change human behavior and help good companies become even better. The Lytx DriveCam™ Program, sets the standard for driver safety in the industries we serve, and our RAIR® Compliance Services helps DOT-regulated fleets comply with safety regulations, complementing the DriveCam® Program. We protect more than 1,300 commercial and government fleet clients worldwide who drive billions of miles.

Serving as a direct point of contact for Lytx clients, the Associate Client Account Manager is responsible for managing post-sales relationships with assigned compliance clients. The selected candidate will interface with clients on a day-to-day basis (on the phone and occasionally in person) to assure their expectations are met or exceeded. This position plays a crucial role in the overall success of the Lytx Program which helps our clients identify, isolate and better understand the causes of non-compliance in their drivers and their fleets.

• Manage client account activities related to roll-out planning and program setup
• Manage and nurture assigned Client relationships (post-sales)
• Work closely and collaborate with internal business partners (onboarding/customer service, managed services and operations) to ensure the timely completion of schedules and deliverables
• Troubleshoot and resolve issues to improve the client experience including managing client data and program performance
• Communicate findings and recommendations on critical initiatives to our clients and internal stakeholders
• Develop and deliver onsite and web-based scheduled program reviews and KPI’s with clients to demonstrate program effectiveness and value
• Assist in managing or leading client initiatives and special projects as needed
• Other duties as assigned

• 2+ years of experience in an Account Management role within a fast-paced, commercial technology products or services environment
• Proven track record of managing accounts
• Strong customer focus and problem resolution skills
• Experience working and communicating with all levels of an organization
• Aptitude for numbers and expert skills with Microsoft Excel and PowerPoint
• Ability to effectively present key performance metrics to executive level clients
• Great organizational skills for managing files, customer and product information.
• Excellent written, verbal and presentation communication skills, particularly strong persuasion and negotiation skills.
• DOT and regulatory background, or knowledge in transportation industry preferred
• Bachelor’s degree, or equivalent years of experience, desired