Information Technogy Support Specialist

Lyft

(San Francisco, California)
Full Time
Job Posting Details
About Lyft
Zimride re-incorporated as Lyft, Inc. in May, 2012. (Zimride founded in 2007 and later changed name to Lyft, Inc.). Some Assets of Zimride was sold to Enterprise Holdings (St. Louis) on July 10, 2013. Lyft is a peer-to-peer transportation platform that connects passengers who need rides with drivers willing to provide rides using their own personal vehicles.
Summary
Lyft is seeking a stellar IT Support Specialist for all things IT at our San Francisco HQ office. You are a jack-of-all-trades computer whiz who can hack it in a (really) fast-growing environment.
Responsibilities
* Troubleshoot hardware and software problems with Apple products, including desktop and laptop hardware * Build and deploy new laptops using standard deployment tools (JAMF, DeployStudio, Deep Freeze) * Support and assist employees using AV systems, both on-site and remote, including CFM Hangouts, projectors, audio and videoconferencing * Assist with AV setup for internal meetings and events * Creating accounts for new hires * Deploy and support software to end-users * Respond to support requests in the IT Helpdesk both in person and via a ticketing system * Managing inventory for hardware and software
Ideal Candidate
* 2-3+ years of experience in IT support roles * Basic networking skills, including an understanding of servers, switches, WiFi, etc. * Knowledge of administration of Apple computer products using enterprise management tools * Experience using and managing ticket-based enterprise workflow management systems, particularly JIRA Service Desk and Confluence * Strong OS X and Mac hardware troubleshooting experience * A positive, service-oriented attitude * Solid problem solving skills * Ability to lift heavy equipment (50+ pounds) as needed

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