Senior Product Designer for Research, UX & Visual

Lithium delivers awesome digital customer experiences at scale for the world’s biggest brands including Airbnb, AT&T, Sephora and Spotify. Comprising Social Media Management and Communities, the Lithium engagement platform enables brands to manage multiple digital touchpoints, facilitate millions of conversations, and drive smarter decisions through data – connecting customers, content and conversations at the right digital moment.

Lithium is hiring a Senior Product Designer to help shape and enhance the user experience of a software platform that reaches 500 million people worldwide through more than 300 of the world’s best brands. We’re looking for someone who will be an advocate for our users and drive design from start to finish, doing it in a way that fosters trust and collaboration between UX, Product Management, and Engineering. This role is for someone who’s willing to teach, ready to learn, and able to produce killer work in a high- visibility role.

• Take end-to-end ownership of your product’s user experience
• Develop a deep understanding of our customers’ motivations and
• behaviors through user research methods
• Evangelize and epitomize user-centered design practices
• Help plan and execute a balance of tactical work against strategic vision
• Articulate your design decisions with enthusiasm and pragmatism
• Build strong relationships with stakeholders throughout the organization
• Collaborate with fellow designers and continue to raise the bar to
• maintain a common design language across products
• Collaborate with Product Management to identify problems and prioritize
• solutions
• Empower Engineering to participate in design decisions and build with confidence

• Empathy
• Humility
• Broad creative views
• Polished design skills in multiple UX disciplines
• Deep appreciation and capability in the role of user research
• Keen curiosity and understanding of users and personas
• Solid grasp of current—and not-so-current—states of design
• Demonstrable past successes in enterprise software (mobile is a plus!)
• Respectable knowledge of dev tools and practices
• Persuasive, personable presentation skills
• Self-directed, organized work ethic
• Expertise in UX Research, UI Design, Information Architecture, Human-
• Computer Interaction, Visual Design, and Conceptual Design
• Proficiency in Sketch, InVision, Adobe CC, and/or other prototype tools