Client Support Engineer

Liquid was founded in 2008 as Liquid Wireless, a mobile-focused company providing performance marketing campaigns for a variety of finance, insurance, education, and lifestyle businesses. Our analytical, client-focused approach delivered highly engaged, top-value customers for our clients, helping us to become an early leader in the mobile ad tech space.

We are looking for a Client Support Engineer to work in our Portland office, working with other talented, creative team members with a passion to build cutting-edge technology. Successful candidate will be highly driven and self-motivated, possess strong technical, analytical and communication skills, be comfortable working both independently and in high performance team environments under tight deadlines.

• Work with Advertising Operations staff, Account Managers, Engineering, and Product Managers to debug and troubleshoot ad campaign setup problems
• Run ad hoc SQL queries and pull reports from third-party systems
• Investigate data and reporting discrepancies
• Train end users on features and functionality of in-house and third-party systems
• Facilitate planning and communication with clients, partners, and other third parties
• Facilitate planning and communication with Ad Ops, Account Management, and Sales staff
• Translate technical issues and concepts related by engineering staff into plain English, and vice versa
• Create training documents for campaign setup and modification process

• BS degree with a background in science, engineering, or mathematics
• Experience in a customer-facing role
• Outstanding communications skills
• Experience with relational databases and SQL
• Experience with HTML and HTTP
• Excellent analytical skills
• Self-starter who can work and investigate with minimal guidance
• Experience in advertising technology preferred
• Experience with ad tech platforms like AppNexus, Google Double-Click for Publishers, HasOffers, Rubicon a plus