Customer Service Representative

Since 1912, we at Liberty Mutual Insurance have committed ourselves to providing broad, useful and competitively-priced insurance products and services to meet our customers' ever-changing needs. Our delivery on this commitment is the reason we’re now the third largest property and casualty insurer in the U.S. based on 2012 direct premium written according to the National Association of Insurance Commissioners.

Responsibilities: The Customer Service Representatives are dedicated to resolving customer’s inquiries accurately and efficiently, which ensures customers are 100% satisfied with the Liberty Mutual products and services they have chosen. - Provide exceptional customer service by responding to all inbound customer calls and written correspondences. - Build rapport with each customer. - Actively listen to customer’s requests and inquires. - Retain policyholders who inquire about canceling through open listening, negotiation and policy review. - Proactively identify and communicate policy transactions and impact to customer billing. - Evaluate and make decisions regarding exceptions to payment plan and fees. - Make alternate payment arrangements. - Manage and utilize time effectives to ensure department meets requires service levels for improved customer satisfaction results.

Qualifications: - Associates degree in business related field or equivalent training or a minimum of 6 months related work experience. - Prior customer service experience is preferred. - Appropriate licenses upon hiring/training, along with passing a - Proficiency Assessment required. - Knowledge of insurance products, plan and programs in a customer service environment a plus. - Excellent communication and interpersonal skills are required. - Ability to review, record and organize data from a variety of sources with no prescribed format is essential.