Client Service Associate

Lenox Advisors is a Wealth Management firm that offers a full-range of financial solutions serving the needs of high net-worth individuals, families and companies. Since many of our clients receive advice from multiple sources (CPA, attorney, stockbroker, private banker, insurance agent, etc), they ask us to take a leading role coordinating the advice from each professional and then implementing it so it is all working together.

The Client Service Associate Supports the Relationship Manager by scheduling and coordinating activities and initiatives that facilitate the new policy process. The Client Services Associate must provide superior client service by identifying the client’s wants and needs, acting on, and/or delegating items and following through to completion while keeping all parties informed throughout the process.

• Processes all insurance policy service requests, including address, beneficiary/ownership changes, premium mode changes, dividend option changes and fund allocation changes
• Interacts on a daily basis with insurance carriers and vendors to ensure proper and timely execution of client service requests
• Takes a proactive lead on conserving the Relationship Manager’s existing block of business by notifying clients of overdue insurance premiums and coverage in danger of lapsing, tracking all attempts and progress, and keeping the Relationship Manager informed of problematic cases
• Processes all policy changes including reinstatement of lapsed cases, smoker rating changes, addition or removal of policy riders, and face amount reductions
• Assembles meeting preparation documents pertaining to the client/prospect prior to sales meetings, including but not limited to, illustrations, policy and product summaries, reports, presentations, and marketing packets
• Processes all insurance underwriting duties, including preparation of multi-life and individual disability and life insurance applications
• Schedules medical insurance exams and orders all Attending Physician Statements (APS) based on insurance underwriting guidelines
• Follows up with the client and Relationship Manager(s) during the underwriting process, keeps notes on the process and conversations in MOSAIC
• Reviews insurance policies and prepares them for delivery; follows up on delivery requirements when needed
• Ensures data accuracy in company records by regularly and routinely updating client and vendor information in MOSAIC and maintaining client files according to company compliant procedures
• Performs administrative duties including fielding phone calls, reviewing incoming mail, filing and greeting clients

• The successful candidate will be a recent college graduate with relevant internship experience, particularly in Financial Services/Insurance industry.
• The ability to interact with clients diplomatically and professionally is a must.
• Excellent verbal and written communication skills.
• The candidate must have the ability to work independently and multi-task while paying attention to detail.
• Be highly organized, proactive and able to prioritize in fast paced sales environment.
• Proficient in Microsoft Outlook, Word, Excel.