Employee Relations Specialist

Lending Club (NYSE: LC) is the world’s largest online marketplace connecting borrowers and investors. Our mission is to transform the banking system to make credit more affordable and investing more rewarding and help people achieve their financial goals. We operate at a lower cost than traditional banks and pass the savings on to borrowers in the form of lower rates and to investors in the form of attractive risk adjusted returns.

This role offers an exciting opportunity to join Lending Club. In partnership with the Director, People Success and others on the People Success team, the Employee Relations Specialist will be responsible for providing forward-thinking, proactive HR partnership and support to the Operations Function. This dynamic, fast-paced role will interact with employees at all levels, and will have responsibility for a wide range of generalist functions, including performance management, employee relations, training and development, onboarding and off boarding and policy and process management.

• Serve as a point of contact and information source for HR inquiries for our business partners; escalate issues when appropriate.
• Provide coaching and counseling to employees and managers to resolve performance issues
• Support the People Success team in key areas such as employee relations, employee development, recruiting, compensation and benefits
• Facilitate effective communication between employees and managers to support employee engagement and development conversations
• Participate in the development and delivery of HR and L&D programs; which include policy overviews, performance management and training & development.
• Conduct new hire orientation on a monthly basis
• Maintain department organization charts
• Support recruiting efforts as needed
• Maintain compliance with federal and state regulations concerning employment
• Work on HR projects and initiatives; and assist other areas within HR to provide leverage as needed
• Work closely with People Operations team on employee status changes across internal systems
• Process employment terminations and conduct employee exit interviews

• Bachelors degree or equivalent in related field of study and 3-5 years of human resources generalist experience in progressively responsible roles
• Solid and broad knowledge of HR practices with experience in a key area of HR, ideally employee relations and/or training and development
• Demonstrated skills and abilities in implementing talent-related policies/procedures, coaching and problem solving with a passion to deliver effective results
• Ability to prioritize and work in a fast-paced environment
• Excellent communication skills
• Strong project management skills
• Detail oriented and highly organized
• Technology savvy (operations within Microsoft package-excel, ppt) and prior experience with an HRM
• Flexibility to work in a fast-paced environment and handle changing priorities
• Strong customer service; both professional and friendly demeanor
• Reputation for integrity and dedicated work ethic with desire for ownership of process and product success