Collections Payment Solutions Specialist

Lending Club (NYSE: LC) is the world’s largest online marketplace connecting borrowers and investors. Our mission is to transform the banking system to make credit more affordable and investing more rewarding and help people achieve their financial goals. We operate at a lower cost than traditional banks and pass the savings on to borrowers in the form of lower rates and to investors in the form of attractive risk adjusted returns.

Lending Club is looking to hire a Payment Solutions Specialist to be a part of our growing Payment Solutions team.

* Engage our Borrowers with the highest level of respect and dignity. * Work cooperatively and conversationally with our Borrowers to resolve the delinquency. * Determine the reason for delinquency and best course of action to assist our Borrowers. * Document all collection efforts for each assigned account in accordance with established procedures and compliance policies. * Communicate professionally and regularly with leadership and peers on status of accounts, escalations in accordance with established standards. * Ensure all accounts in assigned lists are managed accurately and timely. * Call blended (inbound/outbound) environment. Accounts are early / mid-stage defaults return payments, first payment defaults, and work date follow up assignments. * Perform advanced skip tracing on higher risk files. * Determine escalation of loans to third-party collection agencies. * Send and receive email correspondence. * Quality is measured through call recordings and account auditing.

* Bachelor's degree and 2+ years" collections experience. Legal collections" experience a plus. * Strong understanding of customer experience. * Experience with autodialing and production metrics, in a matrixed environment. * Salesforce experience preferred. * Must be self-directed, positive attitude, driven, able to work independently, in a team-oriented and fast paced environment.