Customer Service Representative/Relief Dispatcher

Lehigh Hanson, Inc. is one of the largest construction materials companies in North America with more than 550 active operations in the U.S. and Canada. Lehigh Hanson and its affiliated companies produce aggregates, cement, slag, concrete and other related building materials. Lehigh Hanson is part of HeidelbergCement, one of the world’s largest integrated manufacturers of building materials with leading market positions in aggregates, cement and ready mixed concrete.

Lehigh Hanson-Cadman is seeking a qualified Customer Service Representative/Relief Dispatcher. This position will reside at the location in Redmond, Washington. This position is full time and reports to the Dispatch Supervisor. The Customer Service Representative provides customer service, is responsible for processing orders in computer software programs via call center, making recommendations, and selling value added products for both Aggregate and Ready Mix product lines, and providing relief dispatch for afternoon and vacation coverage.

* Handles sales calls and provides recommendations to customers for value added products and services for both product lines. * While processing customer calls simultaneously enter accurate and concise information into Command Alkon and JWS dispatching software. * Quotes customers within a pricing structure. * Addresses customer concerns and questions working closely with outside sales and quality assurance. * Communicates closely with team members to assure the timeliness of orders. * Provide relief dispatch for afternoon and vacation coverage * Other duties as required

**Skills and Requirements:** * Proactive, positive, energetic, customer service personality. * Ability to articulate in a clear, concise manner, disseminating complete and accurate information. * Ability to deal effectively with people of multi-cultural societies. * Ability to type 30 words per minute while conversing with callers. * Ability to retain numerous details. * Knowledge of Command Series Dispatch system a plus. * Knowledge of Ready Mix specifications and related product lines a plus. * Knowledge of JWS aggregate software system a plus. * Knowledge of Aggregate specifications and related product lines a plus. * Basic math skills and ten key by touch. * Ability to perform multiple tasks simultaneously. * Ability to work under stress and maintain self-control under stressful circumstances. * Team player with ability to establish and maintain good working relationships. * Ability to sit for long periods of time. * Knowledge of map reading techniques a plus.