Solutions Specialist

Leanplum is the most complete mobile marketing platform, designed for intelligent action. Its integrated solution delivers meaningful engagement across messaging and the in-app experience. Leanplum offers Messaging, Automation, App Editing, Personalization, A/B Testing, and Analytics.

Do you love helping people? Do you love problem solving? We are looking for a Technical Support Engineer extraordinaire who will be on the frontline of Leanplum’s customer care and support. This champion will resolve complex technical issues with enthusiasm, composure under pressure and a customer first attitude. S/he should be comfortable translating complex technical issues into a language that all levels of technical aptitude can understand (from Product to Developers to Marketing).

The Technical Support Engineer focuses on handling inbound escalations/inquiries that range from simple playbook best practices to digging into our codebase. This important role will also help with external client documentation, help mold the triaging process and provide guidance on best practices in support – Help us be the best in tackling client’s needs!

• Provide efficient and accurate technical assistance to ensure customer satisfaction
• Provide guidance in SDK integration and overall Leanplum deployment
• Debug customer issues and create reproducible test cases
• Work directly with customers via email and phone
• Provide escalated technical and triage support when the occasion calls
• Work closely with Engineering, Product Management and Sales teams

• College degree (CS degree preferred)
• 1+ years related experience
• Excellent communication skills & strong customer focus
• Mobile (iOS/Android) software development experience strongly preferred
• Big data (SQL or other database querying) experience a plus
• SaaS and API developer support experience preferred
• Ability to communicate technical concepts effectively
• Proven analytical / problem solving ability