Client Relations Specialist

Stay ahead of the curve In the legal profession, information is the key to success. You have to know what’s happening with clients, competitors, practice areas, and industries.

We are seeking a full time Client Relations Specialist (CRS) to join our growing organization. The CRS will serve as the point of contact for our clients/subscribers answering inquiries regarding the Law360 newswire, account information, subscription access requests, free trials, reprints and advertising. This position involves heavy e-mailing and moderate phone coverage. Ad hoc projects assigned as necessary.

* Providing solutions to ensure client satisfaction via telephone and e-mail * Carrying out daily routines: newsletter distribution, checking voicemails/e-mails, subscription renewals, etc. * Working with sales team to build pipeline * Setting up free trial subscriptions * Escalating issues as necessary * Reporting customer service trends to sales team; share ideas for improvement * Ad hoc projects as assigned * Lead management/Qualification

* BA/BS required * Proficient in MS Office, Google Apps and other commonly used business applications * Exceptional communication and interpersonal skills * 1-3 year(s) professional work experience * Developed customer focus skills * Impeccable follow up and time management skills and the ability to multi-task * Ability to handle stressful situations with patience and flexibility * Excellent attention to detail * This position is ideal for an entry-level professional with prior sales or customer service experience.