Technical Support

Since 1987, Laserfiche Enterprise Content Management software has been trusted by more than 35,000 organizations worldwide to manage, secure and share information. As a privately-held company based in California, Laserfiche develops solutions for capture, workflow, forms, e-signatures and case management that help organizations drive business value—and make timely, informed decisions.

This position involves working with our resellers and customers in a variety of industries such as financial services, government, and education. It is an excellent opportunity for intelligent, outgoing, and self-motivated persons seeking rapid professional development in a growing software development company! If you want to utilize effective communications skills, tackle tough challenges through problem solving, and develop critical thinking skills that will last you a lifetime, come join Laserfiche’s Technical Support team!

* Diagnosing issues that arise through the usage of our software in customers' production and development environments * Working with the Laserfiche development team to troubleshoot more complex issues * Software testing and bug verification as major releases near * Developing strong working relationships with resellers, customers, and Laserfiche team members

* 4-year degree (BA, BS) * Knowledge of Windows client/server operating systems (IIS troubleshooting, Microsoft SQL Server and JavaScript a plus) * Experience with TCP/IP-based networking * Exceptional problem-solving and people skills * Communicate effectively both in person and on the phone * Think with a clear mind and originate clever and useful solutions * Ask the right questions * Maintain professionalism * Intelligence, motivation, and collaborative attitude