Technical Support

Laserfiche

(Long Beach, California)
Full Time
Job Posting Details
About Laserfiche
Since 1987, Laserfiche Enterprise Content Management software has been trusted by more than 35,000 organizations worldwide to manage, secure and share information. As a privately-held company based in California, Laserfiche develops solutions for capture, workflow, forms, e-signatures and case management that help organizations drive business value—and make timely, informed decisions.
Summary
This position involves working with our resellers and customers in a variety of industries such as financial services, government, and education. It is an excellent opportunity for intelligent, outgoing, and self-motivated persons seeking rapid professional development in a growing software development company! If you want to utilize effective communications skills, tackle tough challenges through problem solving, and develop critical thinking skills that will last you a lifetime, come join Laserfiche’s Technical Support team!
Responsibilities
* Diagnosing issues that arise through the usage of our software in customers' production and development environments * Working with the Laserfiche development team to troubleshoot more complex issues * Software testing and bug verification as major releases near * Developing strong working relationships with resellers, customers, and Laserfiche team members
Ideal Candidate
* 4-year degree (BA, BS) * Knowledge of Windows client/server operating systems (IIS troubleshooting, Microsoft SQL Server and JavaScript a plus) * Experience with TCP/IP-based networking * Exceptional problem-solving and people skills * Communicate effectively both in person and on the phone * Think with a clear mind and originate clever and useful solutions * Ask the right questions * Maintain professionalism * Intelligence, motivation, and collaborative attitude
Long Beach, California
Skills Desired
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  • JavaScript
  • Networking
  • Operating System
  • Troubleshooting
  • Software Testing
  • TCP/IP
  • Microsoft SQL Server
  • Financial Services
  • Software
  • Internet Information Server

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