Shift Supervisor Overnight

Consumers are our lifeblood, the center of the doughnut There is no substitute for quality in our service to consumers

* Overseeing the proper performance of all store activities * Training employees and ensuring that employees are working efficiently and effectively * Maintaining adequate staff in retail and production positions * Performing retail tasks as needed * Performing production tasks as needed, if applicable to store type * Ensuring customers are being cared for properly * Ensure Production Specialists understand production schedule for the day, if applicable to store type * Accessing the store’s safe and getting change as necessary * Ensure Krispy Kreme security & cash handling standards and procedures are met and enforced * Conduct store tours * Knowledgeable of Krispy Kreme history, product & current promotions * Model exceptional customer service skills for employees * Promote customer service oriented atmosphere in store * Fill customer orders accurately and quickly, including products, condiments, and change * Handle difficult customer situations professionally * Maintain a pleasant and courteous demeanor * Exhibit suggested selling behaviors such as: second dozens, up-selling other products, and up-selling in sizes * Knowledge and ability to execute all store functions * Answer telephone in a timely manner and utilize Krispy Kreme greeting procedures * Other duties as assigned

* High school diploma or equivalent , preferred * Must be 18 years of age or older * Must perform all related competencies outlined in the Krispy Kreme Shift Management Training Workbook * Strong leadership, organizational, and communication skills * Experience working with people and history of dependability * Must have flexibility to work any day or shift as needed * Pass a pre-employment drug screen, criminal background check **Nonessential skills and Experience:** * Previous job stability preferred **Physical Demands and work environment:** The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **Physical Activity** * Carrying * Bending * Stooping * Grasping * Standing * Twisting * Lifting * Walking * Communicating with customers and co-workers * Sweeping * Writing * Mopping * Driving * Packing doughnut boxes * Physical Requirements * Lifting up to 75 pounds occasionally; and /or up to 25 pounds frequently, physically active * Using hand-trucks to push/pull products, often on ramps