Manager of IT / Operations

Knewton

(New York, New York)
Full Time
Job Posting Details
About Knewton
Knewton is the world’s most powerful adaptive learning engine. Knewton figures out what each student knows and how each student learns best, to pinpoint the type of content, level of difficulty, and which media format each student needs. Its technology can take any free open content, algorithmically calibrate it, and bundle it into a uniquely personalized lesson for each student at any moment.
Summary
This position will be responsible for overseeing all internal technical aspects of the company. The Manager of Information Technology Operations will work with the Director of Infrastructure to promote the growth of the company through the use of technological resources. This individual will direct employees in the Systems Engineering and IT departments to attain the company’s strategic goals.
Responsibilities
* Direct and prioritize the day to day activities of infrastructure, networking, monitoring, and help desk. As required, performs hands-on technical system administration. * In conjunction with other Knewton service owners, define technology solutions required to meet business needs presented by the company and clients. * Develop technology roadmap and oversee project management for technical projects. * Maintain security of all data and implement disaster recovery and backup procedures for all computer systems and test to ensure reliability in case of a system failure or disaster. * Periodic assessments of existing technology infrastructure and applications for capacity planning, performance improvements, upgrade requirements and hardware/software replacement. * Ensure appropriate use of technologies to support business requirements. * Coordinate and oversee planning, purchasing, implementation, maintenance of infrastructure, computer related hardware and all software throughout the organization. Recommend changes as necessary in order to align with business strategy and ensure efficient processes and operations.This position will be responsible for overseeing all internal technical aspects of the company. The Manager of Information Technology Operations will work with the Director of Infrastructure to promote the growth of the company through the use of technological resources. This individual will direct employees in the Systems Engineering and IT departments to attain the company’s strategic goals.
Ideal Candidate
* Bachelor’s Degree in Computer Science or related field or related experience. * Minimum seven (7) years’ experience within Information Technology in a production environment (we run Ubuntu servers via AWS and a mixed laptop fleet of Macs and Windows PCs). * Experience with application performance monitoring (Sensu, Splunk, and graphite Graphite), capacity planning, configuration management (Ansible) and incident management. * Empathetic with internal customers and passionate for clearing their roadblocks. * Demonstrate broad knowledge of all aspects of technology operations, including business requirement analysis and design, systems and database development, systems operations and lifecycle management. * Excellent analytical and problem solving skills. * Ability to handle multiple tasks under pressure and within a short time frame. Able to adapt quickly to changing situations or user needs. * High level of organizational skills. * Excellent verbal and written communication skills with the ability to communicate technical concepts to both a technical and non-technical audience. Ability to interface with all levels of users, management & executive leadership.

Questions

Answered by on
This question has not been answered
Answered by on

There are no answered questions, sign up or login to ask a question

Want to see jobs that are matched to you?

DreamHire recommends you jobs that fit your
skills, experiences, career goals, and more.