Customer Service Specialist

Keysight is the world's leading electronic measurement company, helping scientists and engineers address their toughest technical challenges with confidence through innovations in wireless, modular, and software solutions. Our employees leverage their insight and passion to deliver measurement solutions in wireless communications, aerospace and defense, and semiconductor markets with world-class platforms, software and consistent measurement science.

Looking for a proactive and motivated Customer Service Representative who will be a part of a fast paced, diverse work environment where you take ownership of your work while collaborating closely with internal and external customers. In this job you will work with customers based in the U.S. while working with an internal team spread across the globe. This is a complex job that requires excellent communication and organization skills.

* Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. * Responds to and /or provides assistance to Keysight trade customer and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. * May act as lead for team responsible for booking orders and/or processing quotes. Resolves problems by applying established policies, procedures and tactics. * Evaluates customer service assignments and determines actions required * Customer service tasks involve analysis and new/customized approaches * Solves complex administrative problems requiring breadth/depth of customer service knowledge * Solves complex administrative problems requiring breadth/depth of customer service knowledge

* Wants to delight customers, above and beyond the call of duty * Ability to offer alternate solutions to existing processes/procedures * Able to clearly articulate messages to a variety of audiences. * Able to establish and maintain strong relationships. * Time management in fast paced environment * Organizational skills to maximize productivity * Adapts to customer situation & different personalities * Work is accurate and with eye for detail * Is always seeking to improve the job and provides solution oriented feedback * •Demonstrate business judgment by knowing when to work independently and when to collaborate * Ability to solve complex issues that are in the best interest of the customer and the company * Positively manage stress that is typical in a customer service environment * Proficient in Microsoft suite to include Outlook, Excel, Word, PowerPoint (Access skills are a plus) * Knowledge of Siebel and/or Oracle preferred * Hourly position that may involve occasional overtime