Customer Service Representative

At Kelly Services®, we work with the best. Our clients include 97 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

The Customer Service Representative interacts with company customers to provide them with information to address inquiries regarding products and services. In addition, deal with and help resolve customer complaints.

* Order Entry * Order Maintenance * Estore change order notifications * Customer Open order reports * Expedites * Mispromise Report * Quote Accelerator Loading * Contracts- add new and prepare renewals * Credit and Rebills * Enter and investigate RMA requests * Sample Orders * E-Store set up * Customer Profile input * Lead entry * Requests and maintenance * Vendor stock checks * Check Ship Sure orders * Create proforma invoices for customers as requested * Create commercial invoices for International customers needed before receipt of product * Coordination with freight carriers for wrong shipment address, damaged freight etc * Coordinate with Carrier's and Asset regarding freight estimates for inbound/outbound and overseas * Coordinate with Quality, Product, Asset, Manufacturer, Customer on any type of Nafta, Reach, IMDS, C of O, Itar, C-Pap, etc. * Purge alerts * Update customer portals with expedites and confirmings outside of our system.

* Ability to learn & perform multiple tasks in a fast paced team environment * Customer service experience, strong customer focus * Strong attention to detail * 2-4 years business experience. * High School Diploma * Communication and negotiation skills * MS Office and Excel competency * ERP system order entry experience a plus