Operations Analyst

John Hancock Financial Services

(Portsmouth, New Hampshire)
Full Time
Job Posting Details
About John Hancock Financial Services
From our humble beginnings in 1862 as a four person company formed in a single room, the name John Hancock, one of our nation's forefathers and the inspiration for our company, has long stood for integrity and commitment.
Summary
The candidate will be responsible for the regular reconciliation of Par and SPA group annuity contracts with unique payment arrangements to ensure data and payment accuracy and to maintain relationships with external contract holders. In addition to those responsibilities a Contract Reconciliation analyst will also be responsible for monthly wire entry and communication and will be trained on the Lead Administration and Administrative Services Only (ASO) billing processes to provide business continuity.
Responsibilities
* Monthly or quarterly data comparisons to confirm the accuracy of the participant information shared between John Hancock and external contract holders * Facilitating the resolution of data discrepancies and required changes * Bi-monthly wire entry in E-Treasury * Monthly communication of payment amounts and registers to external contacts meeting compliance and privacy standards * Reconciliation and resolution of overpayments and negative wire balances * Documentation of improvements to existing and new processes and procedures
Ideal Candidate
* Strong written and verbal communication skills * The adaptability to work within a team or independently * Ability to perform detailed research and think outside-the-box to problem solve * Organized, detail oriented approach to multi-tasking in order to deal with the variety of responsibilities required of this position * Microsoft Excel proficiency * Familiarity with E-Treasury and Fixed Products systems (AWARD, SPRNT, AWD10) a plus
Compensation and Working Conditions
Benefits Benefits included

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