Team Member

Jo-Ann Fabrics Store

(Hudson, Ohio)
Full Time
Job Posting Details
About Jo-Ann Fabrics Store
First in Fabric and the Best Craft Choices — these words express the core of what makes Jo-Ann Fabric and Craft Stores® so exciting. Why is Jo-Ann the unique resource that it is? It starts with the great product selection in our stores and on Joann.com® and only gets better with knowledgeable customer service, a clear focus on value, and an unmatched opportunity to connect with a vital creative community.
Summary
We are currently seeking: Full-time Team Members who can engage customers and suggestively sell through the F.A.S.T. service model and create an exceptional in-store experience.
Responsibilities
* Provides friendly customer service using F.A.S.T Service Model. * Escorts customers to product locations. * Engages customer and asks open ended questions to learn about customer projects and product needs. * Offers featured Must-Have and Item of the Month. * Invites customers to sign up for the Jo-Ann Advantage Program and to participate in store activities such as Try me and Education classes, Open Houses, Framing events, etc. * Processes customer transactions in an efficient and friendly manner at the cash register. * At the cutting counter helps customers compute fabric measurements. Operates the handheld unit and uses the Take-a-Ticket customer system. Measures and cuts fabric in accordance with customer requirements. * Accurately completes all required paperwork. * Completes other duties as assigned by Manager on Duty (MOD). * Must be available to work a flexible schedule including days, evenings, weekends, holidays. * Physical Requirements: Push/pull merchandise with appropriate equipment to and from backroom and sales floor. Lift, place, and arrange items on shelves and racks. Bend down and reach above head. Climb and descend ladder. Stand during an entire shift (other than normal break time). Continuously walk around all areas of the store throughout shift. * Read written instructions, reports, and other information on paper and computer screens. Input data on computer keyboard and handheld units. May use 2-way radios (hear incoming messages and provide verbal response).
Ideal Candidate
**Education Requirements** * Minimum: High School Diploma or Equivalent. **Experience** * Previous customer service and basic knowledge of POS Systems and Window based computer applications. * In addition to the above, the Team Members who are most successful at Jo-Ann are those with the values of inspiration, compassion, accountability, respect and engagement.

Questions

Answered by on
This question has not been answered
Answered by on

There are no answered questions, sign up or login to ask a question

Want to see jobs that are matched to you?

DreamHire recommends you jobs that fit your
skills, experiences, career goals, and more.