Senior Facilities Manager

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate. We’re a Fortune 500 company. We work across 80 countries, in 280 different offices, with a team of over 60,000 individuals. And we look after a property portfolio of over 4bn square feet, all on behalf of our clients.

The Senior Facilities Manager leads a team of facilities associates in the delivery of Integrated Facility Management (IFM) and is responsible for the day-to-day facility operations services and maintenance activities at the assigned location(s). The position ensures client assets are operated and maintained in a cost effective non-impacted manner while providing a safe clean compliant and comfortable work environment. The Senior Facility Manager develops budgets controls costs and coordinates service provider and staff activities Leveragin g organization skills problem solving and creative thinking resolve escalated issues drive continuous process improvement and team development in a dynamic environment. The position provides regular performance feedback development and coaching to direct reports and may also manage other Facility Managers Extensive interaction with internal and external customers is required to ensure seamless delivery of these services while meeting JLL’s goal to provide our clients with the highest level of client service available.

* Ensure compliance with portfolio wide initiatives local state and federal laws and governing regulations that pertain to the operating of facilities on behalf of the client as owner * Develop and manage facility operating budgets with the clients’ goals and objectives addressed for the assigned portfolio * Provide monthly/quarterly/annual reporting appropriate for the client track variances and ensure smooth recovery processes within established targets * Achieve cost savings through maximizing utilization of suppliers and preferred vendors/contractors and by identifying additional efficiency opportunities consistent with client goals * Survey all assigned facilities based on an established grading program including the mechanical equipment building shell interior finishes energy effectiveness etc and develop recommendations for improvements * Help to develop the annual capital plan including infrastructure upgrades and building modifications to ensure the building’s future capabilities are maintained * Develop and maintain a high performance team utilizing HR top grading and other tools for hiring talent and succession planning and development planning * Manage the staffing development performance and outcomes of the assigned team reporting to the position * Ensure performance reviews and other HR procedures and duties for line staff are conducted according to policy ie submission of compensation (base salary bonus merit increases promotions) for review and approval * Source local services and goods needed to perform day to day operations through 3rd party suppliers This includes scope of work definition negotiations writing contracts obtaining necessary vendor set up forms and reviewing certificates of insurance for compliance * Coordinate discussions with each vendor or supplier regarding goal setting performance criteria and performance review * Collaborate with account Sourcing team on national and regional sourcing opportunities to define scope coordinate supplier walk-through and manage national and regional supplier performance at the property level * Ensure client satisfaction with Facility/Property Management by providing a seamless interface into account services; demonstrate leadership responsiveness and creativity in delivering services * Accountable for the accuracy and timely updates to all systems data utilized for the account processes procedures and metrics supporting IFM * Proactively manage all facility services and communication in accordance with account and client standard processes procedures and KPIs to ensure superior customer satisfaction and performance levels * Develop and implement innovative programs processes and projects that aim to reduce short and long term operating costs and increase productivity or longevity * Coordinates with building occupants for utility facility or other shut-down activity that can affect operations * Effectively manage critical Incidents – zero target for controllable incidents caused by vendors employees and missed preventive maintenance work * Demonstrate strong collaboration and teamwork with the Central Team network site vendors and site team Proactively implement share and / or reapply all learning successes and best practices within your COE * Read and fully understand the requirements set for in the Master Services Agreement and applicable performance measurements (KPI’s) * Enforce all Company policies and training requirements regarding safe and efficient operations and work practices * Develop energy management programs to maximize energy efficiency * Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction * The Senior Facility Manager will lead the facilities and operations team including the Assistant Facility Manager, Sustainability Engineer Maintenance Manager, Project Manager, Lab Services Assistant and Facility Coordinator

**Skills** * Strong interpersonal skills and problem solving ability * Excellent verbal/written communication and presentation skills * Proven record of providing excellent internal and external customer service * Knowledge of standard business and accounting practices * Advanced computer skills with emphasis on Excel and the ability to analyze data * Strong organizational management and supervisory skills * Experience in a matrix management organization desirable * Demonstrated ability to develop successful relationships with and influence customers both internal and external **Minimum Required Education** * Bachelor’s degree or equivalent work experience in Facilities Management with emphasis in Business Administration * 8 years industry experience required either in the corporate environment third party service provider or as a consultant with demonstrated ability to exercise proper judgment * 5+ year’s pharmaceutical facility management experience * Knowledge of Energy Reduction and Sustainability Programs * Experience in driving OSHA compliant safety programs and maintaining environmental compliance related to facility operations (Air Water and Waste Management) * Strong interpersonal skills and problem solving ability * Excellent verbal / written communication and presentation skills * Proven record of providing excellent internal and external customer service * Knowledge of standard business and accounting practices * Strong skills in Microsoft Excel and the ability to analyze data * MBA/MPPA is desirable