Site Reliability Engineer

Jive Software is the leading provider of modern communication and collaboration solutions for business. Our products empower people and organizations to work better together, using technology that adapts to their way – not the other way. The world's best companies depend on Jive to unleash the ideas and impact of their employees, partners and customers.

Jive Software's Site Reliability team is seeking a highly motivated engineer responsible for assuring optimal performance and availability of our world class service offering. The ideal candidate is a deep technologist with a proven track record building and optimizing large scalable services. Our mission is to protect, provide for, and progress the software and systems behind all of Jive's public services.

* Monitor production environments for issues as they manifest and perform trend analysis to identify opportunities to fortify a myriad of applications in an agile and fast paced organization. * Must be an independent problem-solver who is self-directed and capable of multi-tasking simultaneous competing priorities and deliver solutions in a timely manner. * Provide incident resolution for technical production issues. * Create and maintain accurate, up-to-date documentation reflecting configuration, and responsible for writing justifications, training users in complex topics, documenting procedures, and interacting with other Jive staff and management. * Provide input to improve the stability, security, efficiency and scalability of systems. Determine future needs for capacity and investigate new products and/or features. * Strong troubleshooting ability will be used daily; will take steps on their own to isolate issues and determine root cause through investigative analysis in environments where the candidate may have little knowledge/experience/documentation. * Provide 24x7 on-call support to handle urgent escalations.

* Experience managing Linux systems in a 24/7 production environment. * Ability to program in Python, Ruby or Perl highly preferred. * Working knowledge of multi-tier applications and their dependencies including load balancing, TCP/IP networking, web services, LDAP and DNS. * Proficiency with web server administration and supporting Java-based web applications. * Knowledge of database support and administration including MySQL, Postgres & HBase. * Experience with monitoring systems/services such as New Relic, Nagios, Datadog. * Develop and maintain automation for system administration, provisioning, support and application management related tasks that add value, enable support teams and users, reduce costs and increase business agility. * Experience with Puppet, Chef or Ansible highly preferred. **Cultural Attributes** * Communicator: You possess strong communication skills and enjoy working with customers. * Team-Oriented:You are capable of embracing the ideas of others (even if they conflict with your own) for the sake of the company and client. * Driven:You are a driven team player, collaborator, and relationship builder whose infectious can-do attitude inspires others and encourages great performance in a fast-moving environment. * Entrepreneurial:You thrive in a fast-paced, changing environment and you’re excited by the chance to play a large role. * Passionate:You must be passionate about online collaboration and ensuring our clients are successful; we love seeing hunger and ambition. * Self-motivated: You can work with a minimum of supervision and be capable of strategically prioritizing multiple tasks in a proactive manner.