Technical Field Engineer (Hardware and Network)

In 1976, Jack Henry & Associates (JHA) was founded on the premise that strong relationships and sound technology go hand-in-hand. Today, with more than 10,800 customers and over 6,000 associates, we combine this idea with the pursuit of one common goal – excellence in financial services.

Symitar, a Jack Henry & Associates company has a current need within the Network Hardware Services department in San Diego, CA for a Network Field Engineer. This position will performs in-house support and remote and on-site work for installations, repairs, upgrades, and maintenance to credit union clients . This position must be worked from the San Diego, CA office.

* Install network operating system software and Episys core application software on new or existing server class hardware * Install peripherals and communication equipment required for implementations including tape drives, terminal servers and switches * Create print queues and configuration files on core servers * Training of clients on basic operations of hardware solution * Perform client migrations; transfer data from the current system environment to the new one. * Analyze networks using tools such as ping, traceroute, nslookup, and arp to determine potential issues and make suggestions for recommended changes. * Provide phone support to existing customers; adequate prioritization, documentation and management of case queue * Resolve more than 50% of cases with no assistance while following JHA jSource Standards. * Follow standard operating procedures for field projects. Prepare a "statement of work" for upcoming installations, migrations or other on-site work for clients. Deliver timely communication of status of work appropriate for management and client; correspond with customer and other divisions within the company to insure all customer concerns and issues are resolved within accepted timeframes. * Participate in “on-call” rotation as dictated by department management; answer client calls after regular business hours and work to resolution by leveraging personal knowledge or other NHS resources as needed. * Assist with special projects as requested by NHS Management.

**Minimum Qualification:** * 2 years of experience in a Network Administration or Field Engineer role. * In depth knowledge of server and hardware configuration * Good knowledge of LAN and WAN networks. * Must be able to travel 30-40% after initial six months of employment * Must be able to work on-call every six weeks. **Preferred Qualification:** * Comptia Network + or A+ certifications * Good communication skills * Good problem solving skills * Good organizational skills * AIX administration experience * Credit Union or Banking Industry experience * IBM or NetApp SAN experience * VMware experience * VMware Certified Administrator – Data Center Virtualization * Bachelor's degree with an MIS emphasis