Technical Field Engineer (Hardware and Network)

In 1976, Jack Henry & Associates (JHA) was founded on the premise that strong relationships and sound technology go hand-in-hand. Today, with more than 10,800 customers and over 6,000 associates, we combine this idea with the pursuit of one common goal – excellence in financial services.

Symitar, a Jack Henry & Associates company has a current need within the Network Hardware Services department in San Diego, CA for a Network Field Engineer.

This position will performs in-house support and remote and on-site work for installations, repairs, upgrades, and maintenance to credit union clients .

This position must be worked from the San Diego, CA office.

• Install network operating system software and Episys core application software on new or existing server class hardware
• Install peripherals and communication equipment required for implementations including tape drives, terminal servers and switches
• Create print queues and configuration files on core servers
• Training of clients on basic operations of hardware solution
• Perform client migrations; transfer data from the current system environment to the new one.
• Analyze networks using tools such as ping, traceroute, nslookup, and arp to determine potential issues and make suggestions for recommended changes.
• Provide phone support to existing customers; adequate prioritization, documentation and management of case queue
• Resolve more than 50% of cases with no assistance while following JHA jSource Standards.
• Follow standard operating procedures for field projects. Prepare a "statement of work" for upcoming installations, migrations or other on-site work for clients. Deliver timely communication of status of work appropriate for management and client; correspond with customer and other divisions within the company to insure all customer concerns and issues are resolved within accepted timeframes.
• Participate in “on-call” rotation as dictated by department management; answer client calls after regular business hours and work to resolution by leveraging personal knowledge or other NHS resources as needed.
• Assist with special projects as requested by NHS Management.

Minimum Qualification:

• 2 years of experience in a Network Administration or Field Engineer role.
• In depth knowledge of server and hardware configuration
• Good knowledge of LAN and WAN networks.
• Must be able to travel 30-40% after initial six months of employment
• Must be able to work on-call every six weeks.

Preferred Qualification:

• Comptia Network + or A+ certifications
• Good communication skills
• Good problem solving skills
• Good organizational skills
• AIX administration experience
• Credit Union or Banking Industry experience
• IBM or NetApp SAN experience
• VMware experience
• VMware Certified Administrator – Data Center Virtualization
• Bachelor's degree with an MIS emphasis