Parts Customer Service Representatives

ITS Technologies & Logistics, LLC is the industry-leading provider of intermodal rail terminal services, auto loading and unloading and container depot services. We take pride in consistently delivering superior and reliable service, a broad scope of services and an exemplary safety record.

ConGlobal Industries is seeking a full-time CSR to join their Parts Department.

• Perform daily cycle counts
• Must be able to do unsupervised accurate part number research, using parts manuals, schematics and various written material
• Able to handle all types of customer parts phone inquiries in a diplomatic, friendly and businesslike manner
• Ability to pick, pack, and ship parts in a timely and accurate manner (must be able to lift 50 lbs.)
• Accurately invoice customers
• Manages the purchase order process and complies with all corporate policies and procedures
• Maintain customer order records for on time processing, shipping and billing
• Accurately monitors and acknowledges customer transactions with appropriate documentation
• Enters appropriate inventory information into the computer in a timely and accurate manner
• Deliver parts as necessary (including to vessels)
• Code, approve, process and research vendor invoices for payment
• Performs other duties as assigned

• Must have a high school diploma or equivalent education
• Should be computer literate familiar with Microsoft software
• Energetic and customer driven
• Good organizational skills
• Previous parts experience required
• Effective verbal and written communications, with ability to enter data on a computer terminal
• Courteous customer communication skills
• Excellent people skills are essential
• Good driving record Required
• Must be able to pass Department of Homeland Security background check
• Consistently exhibits satisfactorily levels of performance