Parts Customer Service Representatives

ITS Technologies & Logistics, LLC is the industry-leading provider of intermodal rail terminal services, auto loading and unloading and container depot services. We take pride in consistently delivering superior and reliable service, a broad scope of services and an exemplary safety record.

ConGlobal Industries is seeking a full-time CSR to join their Parts Department.

* Perform daily cycle counts * Must be able to do unsupervised accurate part number research, using parts manuals, schematics and various written material * Able to handle all types of customer parts phone inquiries in a diplomatic, friendly and businesslike manner * Ability to pick, pack, and ship parts in a timely and accurate manner (must be able to lift 50 lbs.) * Accurately invoice customers * Manages the purchase order process and complies with all corporate policies and procedures * Maintain customer order records for on time processing, shipping and billing * Accurately monitors and acknowledges customer transactions with appropriate documentation * Enters appropriate inventory information into the computer in a timely and accurate manner * Deliver parts as necessary (including to vessels) * Code, approve, process and research vendor invoices for payment * Performs other duties as assigned

* Must have a high school diploma or equivalent education * Should be computer literate familiar with Microsoft software * Energetic and customer driven * Good organizational skills * Previous parts experience required * Effective verbal and written communications, with ability to enter data on a computer terminal * Courteous customer communication skills * Excellent people skills are essential * Good driving record Required * Must be able to pass Department of Homeland Security background check * Consistently exhibits satisfactorily levels of performance