IT Experience Specialist

Intercom is a fundamentally new way for internet businesses to communicate with customers, personally, at scale. It's a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Our products enable targeted communication with customers on your website, inside your web and mobile apps, and by email.

As a product-first technology company, spread across three offices in Chicago, Dublin and San Francisco an excellent IT function is critical to our company’s success. We are looking to hire an hands-on IT Experience Specialist to join our IT team in San Francisco. If you’re passionate about providing employees with the tools they need to do the best job possible, you’re a technology enthusiast looking for excellence in everything you do and want to work for the best product-focused software company of our generation - then this is the role that will shape and grow your career.

* Offer an outstanding IT experience by providing efficient and productive support in our San Francisco office. * Directly own our Audio/Video and Video Conference systems. * Troubleshoot and resolve issues with hardware, software and third-party tools. * Do the best work of your life, raise the bar for IT excellence in our industry, step up and make the most out of this career-defining opportunity.

* You love helping people. * Ability to help employees solve hardware and software problems across all Apple products. * Ability to own Audio/Video and Video Conference systems across our offices. This includes technologies like Google Hangouts, Zoom, RingCentral and hardware like TVs, projectors, speakers, microphones, cameras, etc. and assist employees getting the most out of them. * Knowledge of hosted productivity and communications applications, for example G Suite, Trello, Basecamp, and the ability to train and help employees on their use. * Knowledge of administration of Apple computer products. * Possess wonderful passion for what you do, eager to learn and improve, and excited about technology and the future of the Internet. * Ambition to be part of the best IT team in the industry.