Data Analyst

Intercom

(San Francisco, California)
Full Time
Job Posting Details
About Intercom
Intercom is a fundamentally new way for internet businesses to communicate with customers, personally, at scale. It's a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Our products enable targeted communication with customers on your website, inside your web and mobile apps, and by email.
Summary
In this role, you will work with teams across Intercom (including sales, marketing, growth, and product) to measure new initiatives, make data-driven recommendations around go-to-market strategy, and keep a finger on the pulse of our business. We’re looking for someone who is comfortable working in a dynamic environment with many different stakeholders, and who can work across the analytics and data stack in order to solve problems and produce insightful analyses.
Responsibilities
* Evaluating the performance of our go-to-market strategy by analyzing customer funnels and metrics (CAC, LTV, churn, etc.) * Monitoring the state of the business on a regular basis and providing guidance on changes * Creating dashboards and models that allow internal consumers to gain insight into the performance of their functional areas * Acting as a partner for other teams at Intercom in order to increase familiarity with and use of our data, and set a high bar for analytics across the organization * Building reusable data pipelines for company-wide use * Performing deep dives and exploratory analysis with any data that interests you * Sharing your findings and concrete recommendations across the company
Ideal Candidate
* BA/BS degree in a quantitative field * 2+ years of work experience analyzing data and deriving insights * Excellent communication skills (technical and non-technical), including experience in high-level business discussions * Ability to work autonomously in a dynamic environment * Excellent SQL skills and experience with Excel, R, Python, or other analysis tools * Strong critical reasoning skills, including understanding of common pitfalls of data analysis * A proven track record of initiating and delivering actionable analysis * Nice to have: Engineering experience, familiarity with BI/visualization tools, work experience with large datasets, understanding of SaaS business models
Compensation and Working Conditions
Benefits Benefits included

Additional Notes on Compensation

Competitive salary and meaningful equity. Regular compensation reviews - great work is rewarded! Fully funded comprehensive medical, dental, and vision coverage. Open vacation policy and 10 corporate holidays. Paid parental leave program. 401k plan.

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