Account Director

InnerWorkings

(Gaithersburg, Maryland)
Full Time
Job Posting Details
About InnerWorkings
InnerWorkings began with a vision of transforming the way software developers learn. Software development is still art as much as science. In spite of decades of effort to create processes and best practices, there is little visibility into why one project is a great success while a similar project fails. It remains extremely difficult to create a successful, efficient and cost-effective software organization and sustain it over multiple projects.
Summary
The Account Director is responsible for day-to-day interactions with an enterprise client by establishing new and maintaining existing relationships with key peers on the client team. This person will oversee and manage a team executing the procurement and production of the client’s direct mail jobs and/or projects. Direct accountability for the client spend; focused on continually driving down costs, increasing margins, and identifying new sales channels and opportunities for InnerWorkings.
Responsibilities
* Build successful partnerships with the client business leads and key decision makers; provide on-going strategic insights and revised solutions/recommendations based on the changing market dynamics and industry trends. * Continuously improve direct mail production solutions and evaluate current spend to maximize capabilities and drive value in the relationship from both an economic and service level. * Implement an overall account structure and team that will excel in sourcing, procurement, production, and execution of all client jobs and projects. * Oversee and facilitate procurement, production, shipping, and billing for the client’s jobs and projects; be a vital link between the client, production, and suppliers to ensure all terms of the contract and engagement are delivered flawlessly. * Analyze job revenue, cost, and profitability, as well as quarterly and yearly analysis. Prepare Quarterly Business Reviews to present to the client and InnerWorkings’ management. * Build successful partnerships with the client business leads and key decision makers to increase and expand revenue opportunities by identifying production solutions and evaluating current spend. * Provide strategic guidance to the production team to optimize bidding and production processes. * Responsible for staffing decisions, ensuring the account is properly resourced and season peaks are anticipated and staffed appropriately. * Train, mentor and work closely with Senior Production Managers and Production Managers. * Drive performance accountability and assume responsibility for overall management of the account; ensure the client team is providing superior customer service.
Ideal Candidate
* 10+ years of direct mail production experience within a manufacturing, client, or agency environment. * 7+ years of direct client interfacing experience; non-profit experience a plus. * Experience working with suppliers and vendors to negotiate job costs and schedules. * Proven management experience, including employee development and mentoring. * Excellent communication and presentation skills with the ability to interface with all levels of professionals. * Highly proficient with MS Office software, especially Excel. * Entrepreneurial minded with an internal drive to continuously hit goals and succeed. * Experience excelling within fast paced, high energy environments. * Bachelor’s Degree in a related discipline or equivalent work experience.
Compensation and Working Conditions
Benefits Benefits included

Additional Notes on Compensation

We value our employees and offer a variety of benefits including health and wellness, time off, volunteer opportunities and retirement plans designed to keep our employees at the top of their game and inspired to be a part of the InnerWorkings team.

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