Process Specialist

Infosys is a global leader in consulting, technology, outsourcing and next-generation services. We enable clients, in more than 50 countries, to stay a step ahead of emerging business trends and outperform the competition.

In the role of process specialist, you will execute transactions as per prescribed guidelines and timelines, reviews and validates the inputs from the other team members, support your manager in training activities, daily operations reviews and help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines, policies and norms of Infosys.

In this role you will be responsible for transition coordination, process training and certifications for the team, talent management related activities, Service Level Agreement compliance and Process compliance. You will also be involved in day to day customer interactions, knowledge management and process reengineering activities.

Basic

• High School Diploma or GED Equivalent
• At least 2 years of experience in BPO sector working on banking and financial services

Preferred

• Education or 1 year of experience in banking, financial services, capital markets, reference data, reconciliations, compliance, trade management and experience in wealth management
• Ability to review accounts, trades and deposits for accuracy and compliance
• Communication Skills
• Analytical skills
• Proficiency using Microsoft Office Suit in particular Excel, PowerPoint and Microsoft Word
• Knowledge of the asset management business and investment products across major asset classes
• Knowledge of Customer Identification Programs (CIP)
• FINRA Series 7 and Series 63 Certifications