Retail Business Analyst

Leveraging deep integrations into retailers’ point-of-sale systems, InComm provides connectivity to a variety of service providers that allow consumers to conduct everyday business at more than 500,000 points of retail distribution. Whether those consumers are activating prepaid products, paying bills, enjoying real-time discounts through a membership card, purchasing digital goods in-store or adding funds to an online account.

* Gather, analyze, define and document business & functional requirements. * Ability to combine business acumen with technical aptitude. * Assist business owners in defining project scope, and manage scope changes from business stakeholders. * Provide support for business areas by means of research, analysis, testing, documentation, and training. * Participate fully in the project development process, contributing to the development, enhancement and maintenance of company and vendor systems on various platforms. * Participate in meetings where business requirements are developed. * Facilitate discussions with key stakeholders in establishing requirements and goals. * Document and organize requirements in a logical fashion. * Shape requirements into valuable business solutions and presentations using strong documentation skills. * Obtain approval of business requirements from the customer. * Coordinate with project managers to meet project deliverables and implementation schedules. * Work with a diverse team of IT personnel to perform problem resolution, identify and define system requirements, actors, and interactions based on scope of work. * Communicate and coordinate with the QA team to ensure business and functional requirements are met during the testing phase. * Lead the root cause analysis and resolution for complex problems. * Assume responsibility for definable projects. * Ability to analyze a problem, communicate findings, identify possible options, and create documented artifacts of the overall process. * Manage multiple projects simultaneously in a fast-paced environment.

* Minimum 2 – 3 years business analysis experience. * Bachelor’s degree in MIS/CS or equivalent work experience. * Superior verbal and written communications a must. * Proficiency in MS Office tools (Word, Excel, PowerPoint, and Visio). * Exposure to the following technical areas is a must: Java, XML, and SQL. * Must have hands-on SQL experience - Understanding of database concepts and ability to write simple to queries * Knowledge and hands-on experience with at least one programming language preferred. E.g. Java, C * Experience in case analysis, creating use cases and use case diagrams, Sequence / Flow and Test cases. * High-level of creativity, adaptability and persistence to find the best solutions. * Experience documenting business requirements and artifacts. * Solid understanding of the software development lifecycle and basic project methodology. * Possesses general understating in the areas of application programming, database and system design. * Experience with analyzing and solving problems of a complex nature. * Ability to understand and gain subject matter expertise in systems supporting the InComm business. * Ability to effectively manage time, prioritize work, multi-task across many assignments, and meet deadlines. * Ability to effectively work with others in a team and matrix environment. * Effective problem solving, conflict resolution and negotiation skills.