Application Support Systems Engineer

IHS Markit

(Southfield, Michigan)
Full Time
Job Posting Details
About IHS Markit
IHS Markit harnesses deep sources of information, analytics and expertise to forge solutions for the industries and markets that drive global economies. Our company partners with clients in business, finance and government to provide the unrivaled insights and perspectives that lead to well-informed, confident decisions.
Summary
We are looking for a senior trouble shooter of applications and their performance within operating systems. This person will work as part of an IT Operations team to perform application implementations and support running infrastructure environment. They will have a broad knowledge of one or more of the following areas: networking solutions, storage solutions, or architecture.
Responsibilities
* Develop guidelines and procedures to trouble shoot application performance within operating systems. * Create proactive/preventative maintenance proposals. * Provide technical support and problem resolution for complex applications within operating systems. Provide support services to internal colleagues. * Work with Product Development teams to determine root cause of problems. * Monitor and report to management on program status, application and server issues. * Provide technical direction and training to more junior Application Support Engineers. * Perform other duties as required.
Ideal Candidate
* Bachelors in Computer Science, related field or equivalent experience. * 8 - 10 years of experience in an IT role ideally Enterprise Application Support * Thorough understanding of one or more operating environments (Linux, UNIX, Windows) * Broad technical knowledge of one or more of the following: networking solutions, storage solutions, architecture. * Experience with load balancing appliances specifically Cisco ACE, Big IP F5 and Apache are ideal. * Strong analytical and problem-solving skills. * Ideal candidate will be curious and tenacious and love solving problems. * Strong interpersonal skills – must be able to work effectively as part of a project/program team and foster team cooperation. * Must be able to effectively communicate technical information to both technical and non-technical personnel.

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