Customer Service Representative

Ready to FLY! Experience true free fall conditions, just like skydiving, without having to jump out of an airplane. iFLY's vertical wind tunnel creates a wall-to-wall cushion of air on which you can safely float. There’s no parachute, no jumping, no falling and nothing attaching you to planet Earth. It’s just you and the air, and it’s the most incredible adrenaline rush.

* Greeting customers with a positive and friendly attitude, getting them excited about the experience, and assisting them with their reservation in a timely and effective manner * Attracting potential customers by answering product and service questions, suggesting information about our other services, and clarifying the concept of our unique product * Maintaining a professional demeanor and speaking with articulation during face-to-face or phone interactions with potential customers * Ability to multi-task while attending to high volumes of phone calls and customers in tunnel. Answering phones, processing new reservations, and re-scheduling existing reservations * Sales and up-selling. Recommending different product upgrades that best fit the customer’s needs * Resolving product/service problems by clarifying the customer’s complaint, selecting the best solution to solve the problem, expediting the correction and following up to ensure resolution * Maintaining customer’s financial accounts and correctly processing payments * Additional duties include, and are not limited to: stocking merchandise, cleaning and maintaining the facility, operating and controlling the wind tunnel, and inventory control

* Customer service focus required * Experience in retail sales or hospitality, as well as point-of-sale technology * Confident phone interaction * Ability to resolve conflict, multi-task, and analyze customer needs * Friendly, upbeat, compassionate, personable * Team player attitude, integrity, punctuality, and a professional appearance. * Must be self-starter, detail-orientated and able to organize and prioritize. Tact, discretion, and good judgment are required to maintain positive relationships with co-workers and customers * Basic computer skills required