Desktop Analyst

IDT Corporation enriches lives, providing communication, entertainment and financial services. IDT is listed on the NYSE, employs over 1250 people across 21 countries and has revenues in excess of $1.6 billion.

Provide support to office and field staff via e-mail, phone, and in person, escalating issues when necessary. Will be primary IT point-of-contact for the Newark office, and will assist IT team in supporting users and infrastructure in other Genie Energy offices.

* Provide Level 1 and 2 desktop and software support * Ensure that all procedures and infrastructure are fully documented * Escalate problems (when needed) to 3rd party vendors, team members, or manager, and track until resolution * Perform user and asset management tasks * Build/deploy equipment to Genie Energy standards * Monitor work emails after hours for any emergencies, and be available to provide out of hours support by taking part in the callout roster * Participate in global IT projects

**Required:** * Minimum of 5 year experience as a Desktop Support Analyst or comparable support position * Excellent oral and written communication skills * Ability to work independently, as well as the ability to follow and act on instructions via remote communications such as email, phone calls, etc. * Ability to define problems, collect data, establish facts, and draw valid conclusions * Ability to write routine reports and correspondence * Knowledge of Active Directory, Networking, MS Exchange, MS Office, Printers, Mobile Devices **Preferred:** * CompTIA A+ / Network + or MCP Certifications * Knowledge of Mac OS X