Billing and Enrollment Specialist

Humana Inc., headquartered in Louisville, Ky., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being.

As a Billing & Enrollment Specialist you will: address and resolve non-routine customer and partner concerns directly, with regulators and with employers, reporting your findings to the appropriate business and functional areas to drive process and product enhancements.

• Respond to barriers to perfect service in a consistent fashion, adhering to all regulatory requirements and internal processing timelines and guidelines
• Collect, analyze and interpret trend information to address and resolve non-routine business-related concerns
• Build Humana’s brand image with employers, members, brokers, consultants, physicians, hospitals, regulators and legislators by providing effective and efficient service

Role Essentials

• High school diploma or equivalent
• Knowledge of Medicare and guidelines
• Data entry skills and an analytical mindset
• Capacity to maintain confidentiality
• Ability to multi-task, detail oriented, with strong written & verbal communication
• Proficiency with Microsoft Word and Excel
• Strong proof reading and editing skills

Role Desirables

• Associate’s or Bachelor’s Degree in Business, Finance or a related field
• Strong MS Access experience
• Previous Enrollment experience
• Previous audit experience
• Bilingual Spanish & English