Inside Sales Representative

Our vision is to create technology that makes life better for everyone, everywhere — every person, every organization, and every community around the globe. This motivates us — inspires us — to do what we do.

What will you do with a world of possibilities? We’re solving the world’s most complex challenges, and our people are at the forefront of progress. In a Sales job at HP, you’ll play a part in building the future—one big idea at a time. These incentive pay positions involve selling HP products, services, software, and solutions to customers, both directly and indirectly. Working at HP, you’ll have the resources to develop your talent and creativity. Ready to unleash your potential? Join us in one of these Sales jobs.

* Manage a high volume of Small and Medium Business inbound and outbound customer phone calls, emails, chats, and orders in a structured sales contact center environment * Create a positive customer experience by providing a complete, customized, and professional HP.com experience * Promote and sell HP.com products, services, and supplies to a diversity of customer * Utilize consultative selling techniques to maximize the revenue opportunities of every customer contact by: * Building rapport * Maintaining a professional and respectful demeanor * Discovering and evaluating customer’s needs and/or concerns * Using available tools and resources in order to provide accurate and complete information * Positioning products and services that align with the customer’s needs/interests * Anticipating and addressing objections * Closing the sale * Document customer, order, and account information accurately and completely * Develop and maintain a working knowledge of HP shopping products/services, systems/tools, policies/procedures and processes * Meet and exceed minimum performance metrics including but not limited to sales targets, quality of service provided, productivity, attendance, and schedule adherence

**Requirements:** * Associate or Bachelor Degree preferred * 1-2 years B2B/Consumer/Retail Sales experience * High technical aptitude preferred which includes but is not limited to: * PC & Printer knowledge (product, system, configuration) * Server knowledge * Lease/subscription knowledge * Account Pipeline experience * Account Management experience **Requires ability to:** * work a flexible schedule including nights, weekends, and holidays as needed to support the needs of the business and performance goals * be available to work extra hours as call volumes and business need requires * be reliable and dependable with respect to attendance and schedule adherence * be self-driven and motivated * sell, cross-sell, and up-sell both HP.com Consumer and Commercial products and services with confidence and credibility **Candidates demonstrate the ability to:** * multi-task within all contact channels including phone calls, emails and chat * navigate efficiently and confidently between multiple systems, tools/resources, and screens while maintaining a professional and customer-centric demeanor * communicate effectively and efficiently (verbally and in writing) * organize and manage time efficiently while paying attention to detail * think big picture and as an entrepreneur * work independently/solve problems with limited direction and support * embrace and champion change * remain open and responsive to coaching and feedback provided by a variety of individuals * act with integrity; promote and model the core values * take ownership of their personal growth and development, as well as that of performance * maintain a professional and positive demeanor * adhere to assigned schedule