Field Technical Support Representative

Our vision is to create technology that makes life better for everyone, everywhere — every person, every organization, and every community around the globe. This motivates us — inspires us — to do what we do.

HP is a proven leader in personal systems and printing, delivering innovations that empower people to create, interact, and inspire like never before. We leverage our strong financial position to extend our leadership in traditional markets and invest in exciting new technologies.

HP has an impressive portfolio and strong innovation pipeline across areas such as:

• blended reality technology - our unique Sprout by HP will change the way people do things
• 3D printing
• multi-function printing
• Ink in the office
• tablets, phablets, notebooks
• mobile workstations

We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!

Key Responsibilities:

• Interact with Customer to ensure Customer satisfaction following established procedures.
• Perform installations, reinstallations, maintenance, and repairs on Customer equipment.
• Deliver standard services.
• Provide break-fix reactive support and installation for volume and value products.

• Relevant product/company knowledge.
• Moderately complex troubleshooting skills.
• Basic analytical and communications skills.
• Proficient in professional oral, written and telephone communication skills.
• Ability to gather relevant information systematically and to solve problems, identify needs, develop and propose solutions.
• Ability to maintain ongoing relationships with customers, peers and support partners.
• Ability to effectively interact and communicate with people at operation levels.
• Perform reporting and administrative functions. Manage time effectively.
• Assist the customer with basic product familiarization training on device features during routine preventative maintenance or break/fix engagements