Customer Service Coordinator

Houzz

(Nashville, Tennessee)
Full Time
Job Posting Details
About Houzz
Houzz is the leading platform for home remodeling and design, providing people with everything they need to improve their homes from start to finish – online or from a mobile device. From decorating a small room to building a custom home and everything in between, Houzz connects millions of homeowners, home design enthusiasts and home improvement professionals across the country and around the world.
Summary
You are a friendly and goal oriented individual who is dedicated to ensuring Houzz customers and vendors have a great experience on our site. You are an excellent problem solver and communicator who loves helping others. You remain calm under pressure and can convert challenging situations into positive experiences. You are understanding and deeply care about satisfying customers.
Responsibilities
* Assist Houzz customers with placing new orders on Houzz * Work with vendors and manufacturers to answer product questions * Respond to Houzz customers and vendors in order to resolve issues regarding orders placed on Houzz * Work with both vendors and Houzz Account Managers to improve vendor performance and ensure an exceptional buying experience * Contact and engage vendors on how to properly use the platform to solve problems and avoid potential issues * Provide superior customer service, contribute to a positive work environment, and embody the Houzz culture
Ideal Candidate
* Previous experience working with customers/clients * Superior customer service skills * Excellent written and oral communication skills * Strong computer skills * Keen attention to detail * Excellent multi-tasker * Ability to think on your feet, with exceptional problem solving abilities * Team oriented, helpful, professional, focused and positive * Bachelor’s Degree Preferred

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