Customer Care Representative - Inbound

HomeAdvisor is the nation's largest digital home services marketplace matching homeowners and pre-screened service professionals. We are one of the biggest internet success stories in Colorado, growing from our startup days to nearly half of a billion dollars in annual revenue - yet we're nimble enough to stay ahead in the fast-changing internet ecosystem. All of this makes HomeAdvisor a great place to work.

It's simple—we are committed to helping Service Professionals grow their business. 30 million Homeowners utilize our free service. Over 90k rated and approved Service Professionals are within our network. Every 5 seconds, another homeowner reaches out to HomeAdvisor to find a home service professional for their home maintenance, repair, or improvement project. HomeAdvisor is looking for customer service focused and sales driven individuals who want to be part of a fast paced, and fast growing company. HomeAdvisor's Homeowner Customer Care Representatives work in an environment that provides the opportunity to earn significant commissions while simultaneously providing unparalleled customer service. This position is a great combination of customer service and sales. We take inbound calls from the homeowners who are looking for a home improvement contractor, help them submit their request, and then upsell additional requests through HomeAdvisor.

* Take inbound consumer service requests * Cross and up-sell other services offerings * Verify the accuracy and validity of consumer service requests * Participate in meetings and ongoing training sessions * Provide the highest level of customer service to every caller

* Are outgoing, with a great personality and people skills. * Aren't satisfied with just a base salary—you want to make money. Career money. * Are dynamic, driven, and competitive—HomeAdvisor is the best, and we want you to be, too. * Thrive in a high-energy, fast paced setting. * Ability to multi-task and adapt to change * Be the face/voice of HomeAdvisor * Experience in a customer service or call center setting preferred. * Upselling experience preferred. * Excellent communication skills and a commitment to world class customer service. * Familiarity with home improvement projects or contractors helpful, but not required * Strong working knowledge of personal computers (use of Microsoft Word and Outlook) * Strong phone, typing or data entry skills required * High School Diploma or GED required **In addition, you'll need to be able to:** * Work in a fast-paced, high energy call center environment without being distracted * Sit or stand for an 8-hour shift * Hear and talk on a phone head/hand set * Successfully pass a criminal background check * Have a work hard/play hard attitude * Be AWESOME * Have FUN