General Manager

The simplest definition of Holiday Retirement is that we’re a robust family of more than 300 senior living communities that provides seniors a safe, carefree, all-inclusive retirement lifestyle. But really, we’re so much more than that. As a pioneer, and the nation’s leading provider of Independent Retirement Living, our residents know that they’re experiencing a lifestyle here they couldn’t enjoy anywhere else.

We are currently seeking a hands-on results-driven General Manager to lead all aspects of the operations and management of a senior living community. Our General Managers are supported by a regional and district team at Holiday Retirement.

As a General Manager, you are responsible for the day-to-day operations of an independent senior living community, which includes 1) developing an engaged and productive team; 2) ensuring high resident satisfaction; and 3) ensuring strong financial performance. You will:

• Set community goals and culture by providing leadership and vision.
• Be responsible for community financial performance through occupancy and revenue growth and expense management to achieve net operating income growth.
• Develop and implement quarterly business plans to maintain high occupancy and achieve financial goals – budgeting, monitoring and corrective action planning.
• General Managers handle all aspects of community talent management, including hiring, discharging, coaching and performance tracking employees.
• Develop employee culture of excellence through established Holiday training programs, employee town hall meetings, staff development, performance management and communication.
• Maintain high occupancy through the development and implementation of a sales and marketing program. Meet with and lease apartments to potential residents. Provide tours, negotiate/sign leases, and make sales calls.
• Establish positive relationships with residents by attending community events, holding meetings with residents and advisors, proactively identify problems and implementing corrective actions to ensure resident engagement, independence and happiness.
• Ensuring the building, equipment and service levels are maintained in order to provide a safe and positive resident experience.
• Develop and maintain positive relationships with key stakeholders including governmental agencies, business partners, community groups, etc.

Qualifications:

Minimum of five years’ previous management experience including, operational and financial experience in managing employees, recruiting, customer service, budgeting, purchasing, payroll, and accounts payable/receivable. Preferred industry background: hotel, senior living, hospital, restaurant.

• Demonstrated ability to work in a team setting and to provide strong customer service.
• Strong (oral and written) communication skills.
• Strong supervision, coaching, and leadership skills to lead teams
• Two-year Associate Degree—B.S./ B.A. preferred.
• Previous sales experience preferred.

Supervision:

Responsible for the management of all community employees. Direct reports include facilities, dining, resident life, housekeeping, office administration and marketing.