Server

HMSHost

(Charlotte, North Carolina)
Full Time
Job Posting Details
About HMSHost
HMSHost is part of Autogrill S.p.A. – the world’s largest provider of food and beverage services for travelers. Along with the rest of the Autogrill Group, we are recognized industry leaders who create innovative dining locations at airports and on motorways worldwide. With 37,000 associates and revenues of more than $2.8 billion, we use our experience and global reach to offer travelers an unparalleled blend of local, regional, and international brands.
Summary
The Server is responsible for taking food and beverage orders; entering orders quickly and in proper sequence; serving food and beverages for guests in their section as well as other sections; coordinating with the kitchen to ensure timely service and quality of the food; and providing the highest quality of service to the customer at all times; performing all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Supervisor, Assistant Manager or Store Manager depending upon local requirements.
Responsibilities
* Takes food and beverage orders, places orders, delivers orders, checks back after delivery of food to ensure guest satisfaction, observes guests to respond to any additional needs * Maintains table appearance by pre-bussing, checks drink levels, removes clutter and provides adequate napkins, etc * Presents check for payment and provides change as needed * Follows the company's customer service, adult beverage and cash handling policies and procedures * Keeps station clean, sets up and takes down station tables appropriately
Ideal Candidate
* Must meet state minimum age for serving alcoholic beverages * Requires at least 6 months of closely related serving experience, work experience in high volume or fast casual dining restaurant environment preferred * Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner * Requires the ability to lift and/or move up to 20 lbs * Requires the ability to walk, bend, twist, and stand to perform normal job functions * Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers * Frequently immerses hands in water and water diluted with chemical solutions
Compensation and Working Conditions
Reports to Supervisor, Assistant Manager or Store Manager

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