Service Coordinator

Hired by Matrix, Inc., a certified Women-owned Business Enterprise (WBE) is dedicated to providing the highest quality staffing services to our clients as their trusted business partner. This is achieved through the in-depth use and understanding of today’s emerging technologies and the commitment of a dedicated, highly motivated, staff. We use innovative, agile and social techniques to deliver the best value to our Clients.

* The qualified candidate will be an integral part in the continued success and growth of the Service Department. * Scheduling general service calls, preparing and invoicing service calls. * Perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign and close customer requests for technical service support and inspections:

* Receive, enter, check Accounts Receivable and schedule customer phone requests for service in the ACE system. * Communicate with our Service Resource Center for all service calls. * Take ownership of service calls from creation of service request through service completion, escalating issues to supervisors and technicians as needed. * Reassign work as needed, making judgments based on current workloads & priorities. * Regular contact of customer to communicate status changes. * Professionally field customer complaints and attempt to resolve, involving supervisor when necessary. * Validate and perform invoicing transactions for service calls in ACE daily. * Completed service calls to be invoiced within 48 hours. * Maintain confidentiality of customer and employer information at all times. * Maintain inventory and supplies needed to perform work and fill the logistics coordinator roll, which includes sourcing, ordering and tracking needed parts and supplies.

* High School or equivalent 3 years’ experience in customer service/dispatching. * Proficient with computers, Windows applications (Oracle experience a plus). * Detailed oriented. * This position requires a high energy level with a focus toward customers and a strong desire to succeed. * Good organizational skills, attention to detail and excellent communication skills are required.