Information Technology Specailist

Hewlett Packard Enterprise

(Norfolk, Virginia)
Full Time
Job Posting Details
About Hewlett Packard Enterprise
Hewlett Packard has been in the innovation business for more than 75 years. Our vast intellectual property portfolio and global research and development capabilities are part of an innovation roadmap designed to help organizations of all sizes – from global enterprises to local startups – transition from traditional technology platforms to the IT systems of the future.
Responsibilities
* This is a full time position with HP. The candidate that fills this position will be expected to: * Work more independently and from a standard protocol to respond to customer issues. * Use moderate judgment to supplement the outlined process. * Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems. * Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty through enterprise). * Proactively assist customers to avoid or reduce problem occurrence. * Participate in projects for process or quality improvements.
Ideal Candidate
* Must have/be able to obtain a DOD Security Clearance. * High school education or equivalent. * Typically requires 1-3 years general experience, or equivalent combination of experience and college level education. * Experience in customer facing role either remote or face to face * Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming * Problem solving skills * Accuracy in data entry * Experience in a phone based remote role, esupport, e-chat or similar * Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems * Knowledge of Knowledge Management Systems and appropriate documentation to the system

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